The Federal Trade Commission collects complaints about organizations that allegedly violate the data privacy, data security, advertising, and marketing laws.
Each month the FTC creates an internal “Top Violators” report that ranks the fifty organizations with the greatest volume of consumer complaints. The report indicates whether each organization listed was included in the previous month’s report, whether its rank has changed, and the number of complaints received by the FTC that month. For organizations that are new to the report, the FTC reviews their complaints and summarizes the issue, or issues, that have been raised by consumers.
Percentage of the top 20 companies on the FTC’s Top Violators Reports that have had a public FTC investigation concerning their advertising, marketing, data privacy, or data security practices.1
Percentage of FTC enforcement actions that target a company found in the FTC’s complaint database.2
394 – 2,795
Quantity of complaints filed per month against the top 50 companies tracked.3
In order to understand the impact of the Top Violator Report to your organization you should consider asking the following questions:
1. Based upon a review of the top 20 violators from complaints volume between 1/1/2009 – 12/12/2014, excluding companies not subject to FTC jurisdiction and complaints that do not relate to corporate behavior (e.g., imposter or spoofing).
2. FTC, Fiscal Year 2016 Performance Report and Annual Performance Plan for Fiscal Years 2017 and 2018, p. 49, https://www.ftc.gov/system/files/documents/reports/fy-2017-18-performance-plan-fy-2016-performance-report/fy18_cbj_apr-app.pdf.
3. FTC, Top Companies Receiving Complaints in Consumer Sentinel (Aug. 1, 2016 – Aug. 31, 2016) (excludes complaints relating to scams connected to impersonating the government).