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Christian Zust serves as the Director of the Client Technology Group. The group was created as a kind of sanctioned "skunk works" charged with research into new technologies and development of technology-augmented solutions that would help deliver improved, more cost-effective service to clients. The Client Technology Group stands along side of but separate from traditional IT functions within the firm. It has created and continues to create a wide range of solutions that help streamline legal work processes and permit Bryan Cave to operate with the unprecedented efficiency now demanded in today’s highly competitive legal marketplace. The work of the Client Technology Group has been widely recognized and has led to awards from CIO magazine, CTO magazine, American Lawyer Media, the Association of Corporate Counsel, the International Legal Technology Association and other organizations.

While at the firm, Mr. Zust first served as part of a traditional legal team and then managed large scale discovery projects. Since early 2012, his focus has been on identifying ways to improve efficiency while maintaining and improving quality by leveraging technology and improving work processes. Most recently, he moved into the firm’s Client Technology Group in early 2015.

Mr. Zust holds undergraduate degrees in Management and Economics as well as a J.D. and an M.B.A. from the University of Missouri-Columbia, where he won awards for his work in taxation and e-commerce law. He is also a certified Project Management Professional and regularly writes and speaks on topics related to pricing, legal project management and the utilization of technology to improve the delivery of legal services.

Publications

  • “Designing and Implementing Legal Technology Roadmaps,” Thomson Reuters’ Practical Law, September 2017
  • “A Winning Recipe for Up and Coming Leaders,” International Legal Technology Association: Peer to Peer – Professional Development, December 2016
  • "Sorting Apples: Let Technology Make the Most of Matter Workflows," International Legal Technology Association’s White Papers and Surveys: Business and Financial Management, October 2014

Speaking Engagements

  • “Making Use of Data Analytics for Efficient Project Management,” Marcus Evans’ A Law Firm’s Practical Guide to Pricing and Profitability Conference, Chicago, September, 2017
  • “Taking Control of Your Legal Department – Practical Uses of Legal Project Management,” IADC Corporate Counsel College, Chicago, April, 2017
  • “A New Approach to Aligning the Objectives of Outside Counsel, In House Legal and Corporate Business,” Legal Project Management Roundtable, New York, March, 2017
  • “Developing an Effective Budget,” Practising Law Institute’s Project Management for Lawyers, New York, January 2017
  • “Legal Team Six – Integrating Operations, Accountability, and Management of Outside Counsel and Legal Spend,” Association of Corporate Counsel, Atlanta, June 2016
  • “Understanding Your Story: Leveraging Data Analytics to Uncover Your Hidden Strengths,” Legal Marketing Association P3 Conference, Chicago, May 2016
  • “Building a Successful Partnership with Outside Counsel,” Association of Corporate Counsel, New York, May 2016
  • “Career Choices: JD Advantage,” Indiana University Maurer School of Law, February 2016
  • "Disintermediation: Protecting Your Client Relationships," International Legal Technology Association Annual Conference, Las Vegas, August 2015
  • "The Best of Business Intelligence: Success Stories," International Legal Technology Association Annual Conference, Las Vegas, August 2015
  • "How Big Data Can Solve Problems – Advanced Statistical Analysis," International Legal Technology Association Webinar, July 2015
  • "The Power of Cross-Functional Teams to Innovate at Law Firms," Legal Marketing Association P3 Conference, Chicago, June 2015
  • "Managing the Cost of Commercial Litigation," St. Louis Business Journal, May 2015
  • "Products and Process Think Tank," Legal Marketing Association Lead Marketer’s Summit, San Francisco, October 2014
  • "Financial Reports and Law Firm Profitability," Bar Association of Metropolitan St. Louis, September 2014
  • "Letting Technology Take the Strain: Pricing and Project Management Workflows in Action," Legal Marketing Association P3 Conference, Chicago, June 2014