Atlanta Partner Jonathan Hightower was quoted Nov. 16 in American Banker on the growing trend of community banks investing in branch technology as a way to distinguish themselves from big banks. The article also highlighted Bryan Cave client Pinnacle Bank in Elberton, Ga., as a community bank that has used technology to go beyond the traditional bank branch experience – offering “universal bankers,” who can perform a wider array of services than traditional tellers, and new video technology for interactions with remote employees. “In my experience with community banks, they realize the physical locations are still a key delivery channel,” Hightower said. “And they are using digital tools to enhance that experience.” Click here to read the full article.

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